what we do
KD McAlly is an enabler for revenue growth engines
Sales Operations
Our methodology will enable your sales function to be highly collaborative fully enabled and scaleable based on expectations.
Customer Success
Growth and Retention account for 40% of the potential of a Success function. Let us show you what Success means to product & service improvement and GTM
Go to Market
Born out of SaaS software development, we’ve developed frameworks to enable an agile content release approach so you can be more hyper-reactive to market expectation
Insights
Thought Leadership in Customer Success
Customer Led Growth | Hype or Necessity?
Just another new process? What does CLG mean to existing SLG, PLG, and MLG organizations? The voice-of-customer now has a place to call home.
How Changing Your CS Comp Plan Benefits Everyone
Comp plans aren’t always easy. CS is even more challenging, but there is a way as companies seek to pursue performance-based from legacy plans.
CS Growth & Fractional Leadership | an in-depth podcast with Baton
Times could not be more exciting as “companies are looking for ideas to continue their revenue path, and existing business is where it’s at right now…”
OUR Framework
Business is Simple Math
Your product is complex. Your customers and marketplace are complicated. Let’s not overcomplicate your business.
SIMPLIFY NOW
Cut Costs by Eliminating Headcount
“I take full responsibility for the decisions (of layoffs) that led us here.” Google CEO Sundar Pichai Jan 2023
…or…Increase Revenue
We don’t mean sales. Their plate is already full. We mean growing the web of your already existing success through existing business and the people they know and collaborate with.
Cut headcount or grow existing revenue, what’s your new move?
Who We are
We’re advisors, leaders, and consultants focused on your business improvement.
Revenue Growth
Creating more Revenue for your business sits at the heart of Customer Success. We have strategies that can enable you to do more.
Customer & Revenue Retention
Whether considering the improvement in customer retention strategies or NRR, we’ll help achieve your needed outcome.
Sales & Customer Enablement
Success teams see and hear it all, and can enable outbound sales, marketing, and leadership on what customers want.
Scale Customer Success
Compensation, new hire triggering, and promotions can be complex. We’ve enabled both product and services organizations to achieve this with RoI
CS Operations
Processes and Frameworks are at the heart of a successful CS function. We can help document and Iterate your process to improve continuously
Insights, Risks, Metrics
Data drives decisions. We can help you build risk assessments, track customer insights, and ensure team performance through real-time monitoring.
Voice of the Customer (VoC)
VoC is one of your most powerful tools. Achieve Customer Led Growth for both Go-To-Market and the SDLC for Continuous Product improvement.
Account Management Strategies
We can provide industry best practices to aid in your account strategies whether it be multi-threading, touchpoint cadence, or QBRs.
Customer Delight
Are your customers delighted to be doing business with you? If not, we’ll ensure they do. Happy customers bring future growth.
For as little as $5k/mo we can Fuel your CS Function
We get it. Times are uncertain, but business must continue, and growth must happen! Companies are getting creative to get the enablement & leadership they need. KD McAlly can help make that happen!
Our robust, yet flexible engagement business model enables us to consult on a • Project Basis • as a Fractional Leader working alongside your team • or as an Interim Leader to prepare the path for your long-term organizational plan.
Retention
5x
Cost 5x to Acquire a New Customer vs Retain an Existing One
Revenue
23%
Engaged customers are 23% more likely to spend more with a business than non-engaged customers
Delight
3-5x
Customers who have had a positive customer experience are 3-5 times more likely to refer a friend or colleague to a business